Privacy Policy

1. Scope of This Policy

This policy applies to information collected through the HZX website, inquiry forms, business email communication, document submissions and other related website-connected channels used for project sourcing or quotation support.

It does not automatically govern third-party platforms, external logistics systems, payment systems or websites that are not controlled by HZX, even if those services are linked from this site.

2. Information We May Collect

Depending on how you use the website or communicate with us, we may collect information that you provide directly and technical information created by normal website use.

Information you provide directly

• Name, company name, job title and country or region
• Email address, phone number and other contact details
• Product interest, application requirements, BOQ information, drawings, specifications and target quantities
• Messages submitted through contact forms, email links or other inquiry channels
• Attachments such as RFQ files, technical schedules, product lists, images or project reference documents

Information generated through website use

• Browser type, device type, language and general operating environment
• Visited pages, referral paths, timing and general page interaction behavior
• Connection or log data that may be used for security, troubleshooting or website performance review

3. How We Use Information

We use collected information to operate the website and to handle legitimate business communication related to sourcing, technical review and export support.

• To respond to inquiries, RFQs and product-related questions
• To review project drawings, quantity schedules, application requirements or supporting documents
• To prepare quotations, recommend supply scope or coordinate category matching
• To follow up on documentation, inspection coordination, packaging review or order communication
• To improve website clarity, form usability, page relevance and service quality
• To detect abuse, prevent unauthorized activity and protect website operation
• To meet legal, accounting, recordkeeping or compliance-related obligations where applicable

4. How Information May Be Shared

HZX does not treat personal information as a product for sale. Information may be shared only where reasonably necessary to support a business request, service operation or legal obligation.

• With internal team members handling technical review, quotation preparation or business follow-up
• With relevant suppliers, manufacturers, inspection partners or logistics parties where needed to review a project requirement or support a quoted scope
• With service providers supporting website hosting, communication tools, technical maintenance or security
• Where required by law, lawful government request, regulation, dispute handling or protection of legitimate rights and interests

5. Retention of Information

We retain inquiry records and related data for as long as reasonably necessary to support quotation history, technical clarification, document follow-up, repeat inquiries, business continuity and lawful recordkeeping needs.

Retention duration may differ depending on whether the communication is a one-time inquiry, an active project discussion, a completed transaction support matter or a record that must be kept for compliance or dispute-handling reasons.

6. Data Protection and Security

We use reasonable administrative, technical and operational measures to reduce the risk of unauthorized access, misuse, disclosure or loss of submitted information.

At the same time, no website, email route or internet-based transmission can be guaranteed completely secure. Visitors should avoid sending highly sensitive personal information unless it is necessary for the intended business purpose.

7. International Business Communication

Because HZX supports cross-border sourcing and export-oriented projects, submitted information may be reviewed in connection with international quotation handling, supplier coordination or overseas buyer follow-up.

Where cross-border handling occurs, we seek to keep the use of submitted information aligned with the business purpose for which it was originally provided.

8. Your Choices and Requests

Subject to applicable law, you may request access to, correction of or deletion of certain personal information you previously submitted to us. You may also ask us to stop using your contact information for future business follow-up where appropriate.

To make a request, contact us at hzx@hzxtech.com. We may need to verify the request and may retain limited records where necessary for lawful operational, accounting or dispute-related reasons.

9. Third-Party Websites and Services

This website may contain links to third-party websites, messaging tools or service platforms. Those services operate under their own policies and terms. HZX is not responsible for the privacy practices of third-party websites or systems that we do not control.

10. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in business processes, website operation, legal obligations or communication practices. The latest version will be published on this page with an updated date.

11. Contact Information

If you have questions about this Privacy Policy or how HZX handles website inquiry information, please contact:

• Shanghai Hezongxin New Material Technology Co., Ltd.
• Email: hzx@hzxtech.com
• Phone: +86 138 1864 7206
• Location: Shanghai, China